Position Details
Reference Number 33561
Position Title Call Centre Officer- Specialist Clinics
Internal Only This position is open to employees of Royal Childrens Hospital only
Employment Type Ongoing
Location 50 Flemington Road
Position Summary

Call Centre Officer

 

  • Full Time Ongoing Roles
  • Hub of medical precinct & leading Children’s Hospital
  • Fabulous employee benefits including salary packaging and onsite carpark

The Hospital:

The Royal Children’s Hospital (RCH) provides secondary and tertiary care to children and young people across the northern and western suburbs; specialist paediatric healthcare to the children of Victoria, Tasmania, southern NSW and parts of South Australia; and is the designated state-wide provider of services including paediatric trauma, rehabilitation and forensic medicine. As a quaternary centre for complex cardiac surgery and organ transplantation, the RCH cares for the sickest children from around Australia.

 

With a passionate, highly skilled and committed staff campus wide of over 6000, we provide a full range of clinical services, tertiary care and health promotion and prevention programs for children and young people.

 

The Royal Children’s Hospital is committed to the safety and wellbeing of all children and young people. Click here for further information on our Commitment to Child Safety: http://www.rch.org.au/quality/child-safety/

 

Further information about RCH is available at www.rch.org.au

 

The Position:

Specialist Clinics operates all medical outpatient services at RCH.

The position of Customer Service Officer- Specialist Clinics is a front line customer service role involving a high level of interaction with patients and their families, medical, nursing and allied health staff. The position will be responsible for performing a broad range of administrative and customer focused duties, ranging from scheduling initial appointments through to discharge from specialist clinics.

To be successful in this role you will have:

  • A high level of customer service skills
  • Demonstrated experience in using computer applications, including but not limited to, RMS, EPIC and IBA
  • Previous experience working in a busy front line customer service based role
  • Previous experience in a Call Centre

Other information and how to apply:

Appointment is subject to a satisfactory police check and Working with Children Check.

Why work at the RCH?

The RCH offer a range of benefits which support and reward staff both personally and professionally.

Our staff benefits include award winning facilities and campus partnerships, Professional development and events, an award winning Health and wellbeing program and financial benefits.

 

To learn more about our staff benefits please go to:    https://www.rch.org.au/hr/recruitment_employment/Staff_benefits/

The RCH is committed to a diverse and inclusive workforce.

 

We encourage applications from Aboriginal and Torres Strait Islander people, all members of the LGBTQI community and people with disability.

 

Are you ready to join our team?

For more information about the position, please review the position description attached and apply online by selecting “apply now”

Contact Person Paul Bullock
Contact Number 93456706
Closing Date 16/07/2019
Position Description Call Centre Officer PD_July19.pdf