Position Details
Reference Number 33145
Position Title Customer Service Officer
Employment Type Ongoing
Location 50 Flemington Road
Position Summary

Customer Service Officer

  • Full Time Ongoing role 
  • Hub of medical precinct & leading Children’s Hospital 
  • Fabulous employee benefits including salary packaging and onsite carpark

The Hospital:

The Royal Children's Hospital (RCH) Melbourne is one of the world's great children's hospitals. We are the major specialist paediatric hospital in Victoria and our care extends to children from Tasmania, southern New South Wales and other states around Australia and overseas. With a passionate, highly skilled and committed staff campus wide of over 4500, we provide a full range of clinical services, tertiary care and health promotion and prevention programs for children and young people. The Royal Children’s Hospital is committed to the safety and wellbeing of all children and young people. Click here for further information on our Commitment to Child Safety: http://www.rch.org.au/quality/child-safety/


The Role:

The position of the Specialist Clinic – Customer Services Officer is a front line customer service role involving a high level of interaction with patients and their families, medical and nursing staff. 

Specifically, the position is responsible for ensuring the efficient and effective operation of the Specialist Clinics Desk B Reception, Booking Centre and the Allied Health Call Centre, performing all the responsibilities and duties required.


To be successful in this role you will have the following:

  • Previous experience working in a health care setting or similar
  • Excellent customer service skills
  • Strong communication and interpersonal skills
  • Previous experience working in a busy front line customer service based role 
  • Demonstrated experience in using computer applications
  • Previous telephone reception or call centre experience
  • Ability to work independently and contribute in a team setting 

If you think you possess the right skills and experience we encourage you to apply on our website now.


Why work at the RCH?


That's what you can do for us, this is what we can offer you!  The opportunity to work in world-class facilities, alongside some of the greatest medical minds in the country.


We have 13 food and beverage options on site, a 24 hour gym, hairdresser, massage and supermarkets. We are surrounded by beautiful gardens and only a short tram trip from the heart of Melbourne city.


We offer discounted staff parking, salary packaging, and award winning health and well-being program and a fantastic team culture. We offer continuous learning and career development and let’s not forget about the Meerkat enclosure!


The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people and all members of the LGBTQI community and people with disability.


Make a change for the good. Come and work at the Royal Children’s Hospital.

Contact Person Jenny Jelic
Contact Number 93459300
Alternate Contact Person Jenny Jelic
Alternate Contact Number 93459300
Closing Date 22/03/2019
Position Description 2019-02-22_PD_AO1_Customer-Services-Officer.pdf